Session 1 - Auditing Records With New 2021 Evaluation And Management Rules
Speaker - Stephanie Thomas | Duration - 60 Min
The American Medical Association (AMA) and Center for Medicare and Medicaid Services (CMS) implemented changes to Evaluation and Management (E/M) services for office or other outpatient E/M (99201-99215) CMS launched the Patients over Paperwork initiative in 2017 to reduce documentation overall and provide more time with patients. As of Jan 1, 2021, providers will select E/M services based on the level of the medical decision making as defined for each service or total time spent on the date of the encounter.
This change left providers confused with how to properly report their visits with patients. There is so much information being provided via email and the internet, but much is contradictory to each other. This webinar will break down the new guidelines in a way that Providers and their staff can understand and implement MUCH needed auditing within their workflow to ensure they are reporting appropriate coding.
Self-auditing is the best way to protect your practice from RAC and commercial payer audits. Join this webinar by expert speaker Stephanie Thomas and be sure all your clinical and billing staff join this session to learn all the ins and outs of the new regulations.
Webinar Objectives
- Know the basics of the E&M 2021 changes
- Time vs complexity
- Change is verbiage of code description.
- Prolonged service changes
- Table of Risk explained, with real world examples
- What to watch for in documentation audits
- Use your EMR/EHR to your advantage. Update your templates for new rules
- How to effectively educate providers
- Common Q&A answered
Webinar Agenda
- Understanding the new definitions and comparison to previous rules. Why the changes happened and how we use this to our advantage.
- MDM TABLE: There is much confusion on the “Data to be reviewed and Analyzed” -this will be covered in depth, included who can be considered an “independent historian”
- Drug therapy monitoring-what is included in this section of the risk table.
- Total time for code selection-face-to-face time vs non-face-to-face time
Webinar Highlights
- Better documentation
- More time for patient care, less need for charting for hours
- More appropriate reporting of E&M CPT ® codes
- Workflow to audit to assure compliance within practice.
- Training for all staff involved (all who join session)
Who Should Attend
- Medical office staff
- Administrators
- Office managers
- Preauthorization staff
- Billing staff
- Billing managers
- Front desk staff
- Medical assistants
- CNA’s
Session 2 - How to write an effective appeal letter and follow up for success
Speaker - Stephanie Thomas | Duration - 60 Min
Appeals are confusing. Appeals can seem impossible. Results may seem not worth the effort. In this webinar you will find useful tools and resources to understand the appeal process and how to turn your A/R around and get PAID for those claims after appeal.
Payers have different processes, they change frequently, and we will go over the steps for the major commercial payers as well as Medicare Part B Reopening, reconsideration, and appeals processing. Understanding the processes are 90% of the battle.
Once you understand what process is needed for your claim, our expert speaker Stephanie Thomas will show you how to write or verbalize your reason for appeal and the outcome you expect. Keywords in appeals are gold to getting good results and we will share these nuggets with our attendees.
Follow up is also key! Our speaker has created a bulletproof follow up process to be sure your claim is getting the attention it needs for proper payment. Squeaky wheel gets the grease!
Webinar Objectives
- How to write/verbalize appeal reason and expectation of outcome
- Proper follow up tools
- What to watch for in denials
- When to appeal and when to say “Uncle”
- Getting patients involved in the process
- Different payer appeal definitions and processes
Webinar Agenda
- Missed revenue
- Increased denials and no follow through for appeal
- Appeal misunderstanding
- Increasing over 60 accounts receivable
- Incorrect reimbursements
- Incorrect patient billing
- All of these issues will be addressed and how to prevent them in the future
Webinar Highlights
- Appeal success
- Time management
- A/R control and increased revenue
- Working Denials and when to appeal
- Follow up process.
Who Should Attend
- Medical office staff
- Administrators
- Office managers
- Billing staff
- Billing managers
- Front desk staff
- Medical assistants
- CNA’s
