Difficult people show up in every organization.

Sometimes they are across the negotiation table, using pressure tactics, unreasonable demands, emotional behavior, or hardball strategies to gain control.

Sometimes they are inside the organization, repeatedly creating conflict, resisting accountability, ignoring feedback, damaging morale, or becoming a toxic influence on the team.

Either way, leaders cannot afford to react emotionally, delay action, or allow these situations to keep spreading.

That is why we have created this practical 2-session combo for executives, business owners, HR leaders, managers, supervisors, sales professionals, procurement teams, and anyone responsible for handling difficult conversations and protecting business outcomes.

Session 1: How to Deal With Tough Negotiators
Live Webinar Date: July 23, 2026
Time: 01:00 PM ET | 12:00 PM CT
Presented By: Bruce Lee

Learn how to identify tough negotiation tactics, respond to pressure professionally, manage objections, maintain leverage, stay calm during high-conflict conversations, and move discussions toward stronger outcomes without damaging relationships.

Session 2: How To Deal With Toxic Employees & Repeat Offenders
Available Instantly
Presented By: Aman Khurana

Learn how to identify toxic employees, workplace bullies, difficult personalities, and repeat offenders before they damage morale, productivity, retention, leadership credibility, and workplace culture.

Webinar Objectives

By attending this 2-session combo, participants will be able to:

1. Identify difficult behavior patterns in both business negotiations and workplace employee situations
2. Recognize common negotiation tactics used by tough, aggressive, or high-pressure negotiators
3. Apply practical strategies to manage objections, resistance, conflict, and emotional conversations more effectively
4. Maintain leverage and confidence during difficult negotiations without damaging long-term relationships
5. Understand the difference between a difficult employee and a truly toxic or repeat-offender employee
6. Develop a more consistent approach to handling disruptive employee behavior, workplace bullying, and recurring performance issues
7. Use the free employee assessment test as a practical leadership tool to evaluate employee behavior categories across teams, departments, or locations

Webinar Agenda

• Understanding how difficult people impact business outcomes, workplace culture, productivity, and leadership effectiveness
• Identifying common tough negotiator behaviors, pressure tactics, unreasonable demands, emotional reactions, and manipulation strategies
• Learning how to stay calm, maintain control, protect your interests, and negotiate from a position of strength
• Managing stalled, aggressive, or adversarial negotiations without damaging professional relationships
• Recognizing the difference between difficult employees, toxic employees, workplace bullies, and repeat offenders
• Handling recurring employee behavior issues through coaching, documentation, difficult conversations, accountability, and escalation
• Using the included employee assessment test to better understand employee behavior categories, coachability, accountability, and workplace risk patterns

Webinar Highlights

• Learn how to deal with tough negotiators who use pressure, delay, manipulation, or unreasonable demands
• Discover how to remain calm and professional during high-conflict negotiation and workplace conversations
• Understand how difficult people can damage morale, productivity, trust, retention, and leadership credibility
• Gain practical tools for handling toxic employees, repeat offenders, workplace bullies, and disruptive team members
• Learn how to create accountability without escalating conflict unnecessarily or damaging workplace culture
• Explore strategies for protecting your organization from repeated disruption, poor behavior, and unmanaged conflict
• Receive complimentary access to a free employee assessment test with no limit on the number of employees who can complete it

Who Should Attend

• Business owners and executives
• Managers and supervisors
• Sales professionals
• Purchasing and procurement personnel
• Human resources professionals
• Project managers
• Contract administrators
• Team leaders
• Anyone responsible for negotiating agreements, resources, responsibilities, or business outcomes
• HR departments
• Frontline managers
• Team leaders
• Healthcare supervisors
• Government organizations
• High-stress workplaces
• Rapidly growing teams
• Remote and hybrid environments